Description:
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Learn to take charge and get the job done… and earn respect, loyalty and admiration along the way
This exciting one-day seminar showcases the skills that can help you leap the hurdles you face every day, earn more respect from everyone and be confident in your role as a manager and leader. You’ll feel more prepared to “go to bat” for your employees, yourself, your managers, your organization … and project an assertive, straightforward style, consistently, every time!
Enroll today and draw on some of the best ideas and methods available for more assertive, proactive management.
We Will Show You How To:- Ask for what you need… and get it
- Get control over conflict
- Give positive, constructive criticism
- Handle criticism without losing dignity or self-confidence
- Set boundaries that employees respect
- Increase your self-image and confidence
“Assertive” doesn’t mean overbearing, pushy or autocratic; the assertive style is a balanced approach that ensures you work well with people, get things done and accurately communicate — all in the same level-headed, confident manner.
Course Agenda
Passive, Aggressive or Assertive?
Understanding the Winning Management Balance- The difference between passive, assertive, and aggressive management — and how to define a management style that avoids the extremes
- 9 common passive traits — and whether any of these traits interfere with your effectiveness
- The basic motivations of "bully" managers — and why an aggressive approach is disastrous
- 10 typical reasons why new managers fail — and tactics to avoid making the same mistakes
- 10 attitudes common to winning managers and assertive positives you can build on for future success
- 5 simple questions that determine whether you have natural assertive tendencies
Your "Attitude Inventory"
Taking Stock Of Beliefs That Drive Your Behavior- The 4 basic tenets of assertive behavior — and how they can guide you through every situation and challenge
- 10 down-to-earth ways to increase your self-respect and esteem
- Your 10 basic rights, and what you should — and shouldn't — expect from yourself and others
- How you can benefit from self-declaration — and get more control over your job, your career, and your life
- The 5 areas you must take responsibility for when developing a more assertive style
- 10 common irrational beliefs that lead to non-assertive behavior
Communication Essentials
Exchanging Information The Assertive Way- The 7 main components of effective, assertive communication, and ways to adapt them to your day-to-day activities
- How to express your opinions and thoughts in a direct way — without attacking or alienating others
- Sound steps to more productive two-way communication that allows you to compromise and achieve more win-win outcomes
- How to influence others through emotional appeals that are sincere and genuine, never "sappy" or weak
- Why "you's" must become "I's" when you confront someone
- It's not what you say, it's how you say it — how to avoid inadvertently sending the wrong message
- A clever approach that delivers a firm message by asking questions
The Assertive Supervisor
Dealing With Employees Firmly, Fairly And Confidently- The secret to refusing a request without feeling guilty: 4 questions to ask yourself before turning someone down
- How to spell out and enforce limits for employees to solve common problems such as absenteeism, tardiness, and missed deadlines
- 10 solid principles for setting rules and policies that employees understand and respect
- How giving employees constructive feedback instead of constructive criticism prevents defensiveness and finds solutions to the problems at hand
- 9 surefire steps to help you discuss — and solve — recurring problems with employees
- Why assigning tasks to employees the right way ensures work gets done correctly and on time
- 5 solid guidelines for giving recognition and praise so that you feel good, and your employees feel great!
The Total Communicator
Using An Innovative Range of Communication Tools- Negative words that can put a bad spin on communication with coworkers
- 3 ways to alter your voice to communicate more clearly, assertively, and meaningfully
- Unintentional messages you may be sending through body language and facial expressions
- 6 specific ways to become a better listener and open new lines of communication
- How to hear and interpret the total message — not just words, but subtle changes in tone, inflection, and body language
- The critical mechanics of feedback: how to give and receive better follow-up communication
Day-To-Day Dilemmas
Handling And Solving Common Management Problems- A simple 3-part communication model that guarantees you'll stand up to pressure with cool-headed confidence
- 6 ways to hold your ground in the face of hostility or aggression
- 8 specific guidelines for saying "no" effectively and handling even touchy situations without creating hard feelings or resentment
- How to tell whether you're being fairly or unfairly criticized
- A proven approach that helps you receive criticism in a positive way — without getting angry or feeling guilty
- 6 no-nonsense actions you can take when someone finds fault with your performance
- A 12-part formula that helps you deal with everyday conflict
- How to manage disagreement and conflict with people in power — your bosses, customers, or top managers
- Tips for accepting compliments with grace and confidence, and receiving praise without seeming boastful or immodest
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