| Course/Product Description |
| Title: | Outstanding Client Service: 10 Key Ways to Create Client Satisfaction and Get Referrals |
| SKU: | WC-1040418 |
| Date / Time: |
Recorded |
| Format: |
Webcast |
Description:
|
In a competitive economy, CPA's and their firms need a way to stand out. The best way to do this is to give outstanding service to your clients.
In this experiential workshop, you’ll learn skills that lead to dramatic client satisfaction. In addition, you'll learn several specific ways to guarantee you'll get a lot of word of mouth referrals that will lead to a dramatic increase in your number of clients.
Agenda / Covered Topics- Build trust and rapport with your clients, co-workers, and others
- Negotiate more effectively by using advanced persuasion techniques
- Stand out as a professional in a way that leads to increased success, satisfaction and referrals
- Know specific referral strategies that are highly effective
- Communicate more powerfully with clients and other CPA's by understanding human behavior
- How to judge if your communication is effective in motivating someone
- How to get someone to really hear you and how to really hear what someone else is "not saying"
- How to communicate so that someone will happily do what you want
- How to create trust and get people to like working with you – inside and outside the firm
- The 3 most important keys for getting someone to feel rapport with you
- Why rapport is so important, and how to use it to profit in your work
- How to quickly solve problems with people once you have their rapport
- Secret techniques that super-successful communicators use
- How to persuade people without them knowing they are being persuaded
- How Ronald Reagan, Oprah and Bill Clinton are similar, and how you can tap into their "magical abilities"
- The three most important keys all successful communicators use
- How outstanding service can lead to more promotions and/or client development
- The art of getting more referrals and turning referrals into clients
- Why great service is better for your business in the long run
- How to know what’s most important to your client or boss—so you can focus on that
Included Materials
All ACPEN courses include handouts that are available to download. Handouts typically include a version of the slides used by the presenter, as well as a full course manual or other materials.
How To Access Your Course And The Accompanying Materials
You will receive an email directly from ACPEN with instructions for accessing your course and any accompanying materials.
How To Get Your CPE Credits
In order to obtain CPE credit for viewing ACPEN webcasts, you must view the course during the scheduled date and time. Throughout the program, you will be prompted to save three attendance codes per hour. At the conclusion of the program, your CPE Certificate will be issued assuming all attendance codes have been saved and submitted. Detailed instructions for this process are included in the course introduction and in written form as part of course materials. |
| About Webcasts / Audio Conferences / Podcasts: | Webcasts, audio conferences, and podcasts are presentations that you
attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions. The live
versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without
any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back
at work immediately after the session ends! And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous
times and to share it with others in your office. Handout materials and the phone number for live presentations are made available to you prior to the event via email from the
presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions. |
| About The Provider: |
The Accounting Continuing Professional Education Network (ACPEN) CPE network, sponsored by State CPA Societies in many states, is dedicated to bringing highly relevant, interactive, and world-class professional development and CPE courses to every CPA in the most convenient and economical ways possible.
ACPEN/The Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.orgAbout Our ACPEN Webcast TrainingTrainingCenter partners with ACPEN to bring great training to banking and accounting professionals. All of our courses are offered as live webcasts to give students the benefits and interaction of live training without the hassle of travel.
All ACPEN courses include handouts that are available to download. Handouts typically include a version of the slides used by the presenter, as well as a full course manual or other materials.
Our ACPEN Training Courses
Below is just a sample of the training courses that are offered through TrainingCenter and ACPEN |
| More Info: |
Contact Us For More Information |
|
| Share This: |
Share on Facebook
Share on Twitter
|
