Format: Seminar

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Course/Product Description
Title:

Dealing With Difficult People

Duration: 1 day
Find A Class Near You: View Dates And Locations For This Seminar
Description:

Dealing With Difficult People
Do you know how to work with difficult people? How many of these personalities do you recognize?

  • The Know-It-Alls
    They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive
  • The Passives
    These people never offer ideas or let you know where they stand
  • The Dictators
    They bully and intimidate. They're constantly demanding and brutally critical
  • The Gripers
    Is anything ever right with them? They prefer complaining to finding solutions
  • The "Yes" People
    They agree to any commitment, yet rarely deliver. You can't trust them to follow through
  • The "No" People
    They are quick to point out why something won't work. Worse, they're inflexible

Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.

Concrete Techniques For Dealing With Difficult People In The Workplace And At Home

Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home.

It provides specific strategies for getting adversaries to cooperate...bullies to back off...wallflowers to open up...chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence.

Cooperation, collaboration, and compromise will improve and that makes for a more productive and efficient workplace for everyone.

How This Program Is Structured

It's structured for maximum learning. You'll experience a carefully designed combination of:

  • Informative presentation
    Your trainer is skilled at sharing information in a way that's engaging. Just sit back and take it all in.
  • Practice Exercises
    You'll do some of these alone, and others with groups or a partner. Don't worry no one will be singled out or embarrassed.
  • Group Discussion
    Get your questions answered. Share your point of view. These are some of the most stimulating segments of the program.

Testimonial

" lots of practical info! I'm excited about developing my plan of action, and will look at my coworkers in a different, more open-minded and caring way."
~ Denise Weaver, Senior Benefits Specialist


AGENDA:

Understand The Difficult People In Your Life

Learn how they think, what they fear, why they do what they do. Understanding these things makes dealing with difficult people less frustrating.

  • "Mapping" difficult people to gain insight into what makes them tick
  • The most common mistake well-intentioned people make that actually worsens conflicts
  • What a team can do with a person who isn't a team player
  • The single best response to sarcasm
  • 3 ways to get people to keep their word
  • How to deal with a person who practices one-upmanship
  • When to go to a third party for help in dealing with a problem person

Know How To Communicate With Difficult People

At this seminar, you'll concentrate on here's-how-you-do-it techniques. You'll leave knowing how to use these techniques in specific situations when dealing with difficult people in the workplace.

  • What to do when someone even a boss starts yelling
  • What to do when someone takes credit for your idea
  • How to determine if a difficult relationship is worth salvaging, and what to do if it isn't
  • The best way to get someone to stop holding a grudge
  • Handling the person who says one thing to you but the opposite to someone else
  • When and how to go over someone's head to a superior
  • Dealing with touchy people who take things personally
  • How to get your boss to quit procrastinating and make a decision

Be Less Of A Target For Difficult People

Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can, too. Learn to derail problem people and teach them to treat you with respect.

  • How to cope with excuse-makers and blamers
  • What to do immediately when someone threatens you
  • 3 tactics that prevent you from being manipulated by others
  • Hot buttons: how to keep people from pushing yours
  • "The boss's favorite": how to cope with the person who's perfect in the boss's eyes but doesn't really do a fair share of the work

Bring Out The Best In Even The Most Difficult People

Let's face it, nobody's difficult all the time (and everybody is some of the time). Your new skills will help you reinforce positive behavior in even the most difficult people at work and at home.

  • How to handle a coworker who is too competitive
  • How to handle someone who wants to get "too personal"
  • What to do when people make promises you suspect they won't keep
  • How to give an aggressive person an alternative to direct conflict
  • The special body positions to use in dealing with specific kinds of difficult people (your body language can be even more powerful than what you say)
  • Special for managers: how to deal with employees who don't keep commitments...have a negative attitude...or are closed-minded
More Details: Agenda/Table Of Contents/Course Outline
About The Provider: Fred Pryor Seminars and CareerTrack, divisions of PARK University Enterprises, Inc., create one of the most respected international providers of professional seminars.

Since pioneering the one-day seminar in 1970 as Fred Pryor Seminars, our organization has built a reputation for high-quality, convenient, and practical business-skills training around the world, in every industry and sector.

Today, with more than 8 million satisfied customers, we continue to pride ourselves in providing the superior training you've come to expect from Fred Pryor Seminars and CareerTrack. Our cutting-edge research and course development are designed to meet the adult learning needs of your employees and your organization.

Fred Pryor Seminars and CareerTrack are your number one choices for training because we offer:
  • In-depth experience in the training industry
  • Consistent and comprehensive course offerings
  • High-energy and content-rich presentations
  • Multiple training tools, including on-site training, on-line learning, seminars, and A/V products
  • 100% Satisfaction Guaranteed!
As we continue to grow, expand, and change to meet client and market needs, we always remember that every individual customer matters and that collectively, they are our most valuable assets. That's why our goal is the same today as it was 30 years ago to provide the best choice in business skills training with maximum convenience to help you our customer achieve success!
Price: $149.00
More Info: Contact Us For More Information

Bring This Training To Your Location!




Currently Scheduled Locations & Dates For This Seminar

Course Title Date City/State Price
Dealing With Difficult People 7/22/2019 Naples, FL $149.00
Dealing With Difficult People 7/22/2019 Reno, NV $149.00
Dealing With Difficult People 7/22/2019 Thunder Bay, ON $149.00
Dealing With Difficult People 7/23/2019 Sacramento, CA $149.00
Dealing With Difficult People 7/23/2019 Toronto, ON $149.00
Dealing With Difficult People 7/23/2019 Fort Myers, FL $149.00
Dealing With Difficult People 7/24/2019 Boise, ID $149.00
Dealing With Difficult People 7/24/2019 Port St Lucie, FL $149.00
Dealing With Difficult People 7/24/2019 Oshawa, ON $149.00
Dealing With Difficult People 7/24/2019 Santa Rosa, CA $149.00
Dealing With Difficult People 7/25/2019 Concord, CA $149.00
Dealing With Difficult People 7/25/2019 Pocatello, ID $149.00
Dealing With Difficult People 7/25/2019 Barrie, ON $149.00
Dealing With Difficult People 7/26/2019 Sudbury, ON $149.00
Dealing With Difficult People 7/26/2019 Oakland, CA $149.00
Dealing With Difficult People 7/29/2019 Boulder, CO $149.00
Dealing With Difficult People 7/29/2019 Kitchener, ON $149.00
Dealing With Difficult People 7/29/2019 Appleton, WI $149.00
Dealing With Difficult People 7/29/2019 Spokane, WA $149.00
Dealing With Difficult People 7/30/2019 Missoula, MT $149.00
Dealing With Difficult People 7/30/2019 Madison, WI $149.00
Dealing With Difficult People 7/30/2019 Denver, CO $149.00
Dealing With Difficult People 7/30/2019 London, ON $149.00
Dealing With Difficult People 7/31/2019 Windsor, ON $149.00
Dealing With Difficult People 7/31/2019 Aurora, CO $149.00
Dealing With Difficult People 7/31/2019 Kalispell, MT $149.00
Dealing With Difficult People 7/31/2019 Brookfield, WI $149.00
Dealing With Difficult People 8/1/2019 Elk Grove Village, IL $149.00
Dealing With Difficult People 8/1/2019 Colorado Springs, CO $149.00
Dealing With Difficult People 8/1/2019 Helena, MT $149.00
Dealing With Difficult People 8/2/2019 Winnipeg, MB $149.00
Dealing With Difficult People 8/2/2019 Bozeman, MT $149.00
Dealing With Difficult People 8/2/2019 Oakbrook Terrace, IL $149.00
Dealing With Difficult People 8/2/2019 Pueblo, CO $149.00
Dealing With Difficult People 8/5/2019 Knoxville, TN $149.00
Dealing With Difficult People 8/5/2019 Ontario, CA $149.00
Dealing With Difficult People 8/6/2019 Anaheim, CA $149.00
Dealing With Difficult People 8/6/2019 Cookeville, TN $149.00
Dealing With Difficult People 8/7/2019 Phoenix, AZ $149.00
Dealing With Difficult People 8/7/2019 Chattanooga, TN $149.00
Dealing With Difficult People 8/8/2019 Honolulu, HI $149.00
Dealing With Difficult People 8/8/2019 Chandler, AZ $149.00
Dealing With Difficult People 8/9/2019 Tucson, AZ $149.00
Dealing With Difficult People 8/12/2019 Evansville, IN $149.00
Dealing With Difficult People 8/12/2019 Abilene, TX $149.00
Dealing With Difficult People 8/13/2019 Louisville, KY $149.00
Dealing With Difficult People 8/13/2019 Fort Worth, TX $149.00
Dealing With Difficult People 8/14/2019 Dallas, TX $149.00
Dealing With Difficult People 8/14/2019 Farmington, NM $149.00
Dealing With Difficult People 8/14/2019 Indianapolis, IN $149.00
Dealing With Difficult People 8/15/2019 Lafayette, IN $149.00
Dealing With Difficult People 8/15/2019 Santa Fe, NM $149.00
Dealing With Difficult People 8/16/2019 Muncie, IN $149.00
Dealing With Difficult People 8/16/2019 Albuquerque, NM $149.00
Dealing With Difficult People 8/19/2019 Cape Girardeau, MO $149.00
Dealing With Difficult People 8/19/2019 San Luis Obispo, CA $149.00
Dealing With Difficult People 8/20/2019 Paducah, KY $149.00
Dealing With Difficult People 8/20/2019 Lancaster, CA $149.00
Dealing With Difficult People 8/21/2019 Pasadena, CA $149.00
Dealing With Difficult People 8/21/2019 Nashville, TN $149.00
Dealing With Difficult People 8/21/2019 Seattle, WA $149.00
Dealing With Difficult People 8/22/2019 Anchorage, AK $149.00
Dealing With Difficult People 8/22/2019 Columbia, TN $149.00
Dealing With Difficult People 8/22/2019 Los Angeles, CA $149.00
Dealing With Difficult People 8/23/2019 Fairbanks, AK $149.00
Dealing With Difficult People 8/26/2019 Salem, OR $149.00
Dealing With Difficult People 8/26/2019 Santa Clarita, CA $149.00
Dealing With Difficult People 8/27/2019 Portland, OR $149.00
Dealing With Difficult People 8/27/2019 Carlsbad, CA $149.00
Dealing With Difficult People 8/28/2019 San Diego, CA $149.00
Dealing With Difficult People 8/28/2019 Tacoma, WA $149.00
Dealing With Difficult People 8/29/2019 Everett, WA $149.00
Dealing With Difficult People 9/9/2019 Williamsport, PA $149.00
Dealing With Difficult People 9/9/2019 Florence, SC $149.00
Dealing With Difficult People 9/9/2019 Fairfax, VA $149.00
Dealing With Difficult People 9/10/2019 DuBois, PA $149.00
Dealing With Difficult People 9/10/2019 Greenville, SC $149.00
Dealing With Difficult People 9/10/2019 Sioux Falls, SD $149.00
Dealing With Difficult People 9/10/2019 Washington, DC $149.00
Dealing With Difficult People 9/11/2019 Omaha, NE $149.00
Dealing With Difficult People 9/11/2019 Altoona, PA $149.00
Dealing With Difficult People 9/11/2019 Charlotte, NC $149.00
Dealing With Difficult People 9/11/2019 Annapolis, MD $149.00
Dealing With Difficult People 9/12/2019 Raleigh, NC $149.00
Dealing With Difficult People 9/12/2019 Lincoln, NE $149.00
Dealing With Difficult People 9/12/2019 Greensburg, PA $149.00
Dealing With Difficult People 9/12/2019 Towson, MD $149.00
Dealing With Difficult People 9/13/2019 Grand Island, NE $149.00
Dealing With Difficult People 9/13/2019 Frederick, MD $149.00
Dealing With Difficult People 9/13/2019 Pittsburgh, PA $149.00
Dealing With Difficult People 9/13/2019 Greenville, NC $149.00
Dealing With Difficult People 9/16/2019 White Plains, NY $149.00
Dealing With Difficult People 9/17/2019 New York, NY $149.00
Dealing With Difficult People 9/18/2019 Hauppauge, NY $149.00
Dealing With Difficult People 9/19/2019 Des Moines, IA $149.00
Dealing With Difficult People 9/20/2019 Dubuque, IA $149.00
Dealing With Difficult People 9/23/2019 Atlanta, GA $149.00
Dealing With Difficult People 9/23/2019 Houston, TX $149.00
Dealing With Difficult People 9/24/2019 Gainesville, GA $149.00
Dealing With Difficult People 9/24/2019 Roanoke, VA $149.00
Dealing With Difficult People 9/24/2019 Jackson, MS $149.00
Dealing With Difficult People 9/24/2019 Houston, TX $149.00
Dealing With Difficult People 9/25/2019 Gulfport, MS $149.00
Dealing With Difficult People 9/25/2019 Fredericksburg, VA $149.00
Dealing With Difficult People 9/25/2019 Austin, TX $149.00
Dealing With Difficult People 9/25/2019 Saddle Brook, NJ $149.00
Dealing With Difficult People 9/26/2019 Edison, NJ $149.00
Dealing With Difficult People 9/26/2019 New Orleans, LA $149.00
Dealing With Difficult People 9/26/2019 Richmond, VA $149.00
Dealing With Difficult People 9/26/2019 San Antonio, TX $149.00
Dealing With Difficult People 9/27/2019 Middletown, NY $149.00
Dealing With Difficult People 9/27/2019 Norfolk, VA $149.00
Dealing With Difficult People 9/27/2019 Laredo, TX $149.00
Dealing With Difficult People 9/30/2019 King of Prussia, PA $149.00
Dealing With Difficult People 9/30/2019 Glenwood Springs, CO $149.00
Dealing With Difficult People 10/1/2019 Boulder, CO $149.00
Dealing With Difficult People 10/1/2019 Princeton, NJ $149.00
Dealing With Difficult People 10/2/2019 Allentown, PA $149.00
Dealing With Difficult People 10/2/2019 Denver, CO $149.00
Dealing With Difficult People 10/3/2019 Lancaster, PA $149.00
Dealing With Difficult People 10/3/2019 Salt Lake City, UT $149.00
Dealing With Difficult People 10/4/2019 Harrisburg, PA $149.00
Dealing With Difficult People 10/7/2019 South Bend, IN $149.00
Dealing With Difficult People 10/8/2019 Toledo, OH $149.00
Dealing With Difficult People 10/9/2019 Farmington Hills, MI $149.00
Dealing With Difficult People 10/10/2019 Flint, MI $149.00
Dealing With Difficult People 10/11/2019 Saginaw, MI $149.00
Dealing With Difficult People 10/15/2019 Tampa, FL $149.00
Dealing With Difficult People 10/16/2019 New Haven, CT $149.00
Dealing With Difficult People 10/16/2019 Orlando, FL $149.00
Dealing With Difficult People 10/17/2019 Leominster, MA $149.00
Dealing With Difficult People 10/17/2019 Fort Lauderdale, FL $149.00
Dealing With Difficult People 10/18/2019 Framingham, MA $149.00
Dealing With Difficult People 10/21/2019 Grand Forks, ND $149.00
Dealing With Difficult People 10/21/2019 Cincinnati, OH $149.00
Dealing With Difficult People 10/22/2019 Dayton, OH $149.00
Dealing With Difficult People 10/22/2019 St. Cloud, MN $149.00
Dealing With Difficult People 10/23/2019 Columbus, OH $149.00
Dealing With Difficult People 10/23/2019 Bloomington, MN $149.00
Dealing With Difficult People 10/24/2019 Mankato, MN $149.00
Dealing With Difficult People 10/24/2019 Parkersburg, WV $149.00
Dealing With Difficult People 10/25/2019 Charleston, WV $149.00
Dealing With Difficult People 10/25/2019 St. Paul, MN $149.00
Dealing With Difficult People 10/28/2019 Danbury, CT $149.00
Dealing With Difficult People 10/28/2019 Petoskey, MI $149.00
Dealing With Difficult People 10/28/2019 Effingham, IL $149.00
Dealing With Difficult People 10/29/2019 Grand Rapids, MI $149.00
Dealing With Difficult People 10/29/2019 St. Louis, MO $149.00
Dealing With Difficult People 10/29/2019 Hartford, CT $149.00
Dealing With Difficult People 10/30/2019 Worcester, MA $149.00
Dealing With Difficult People 10/30/2019 Overland Park, KS $149.00
Dealing With Difficult People 10/30/2019 Lansing, MI $149.00
Dealing With Difficult People 10/31/2019 Woburn, MA $149.00
Dealing With Difficult People 10/31/2019 Jackson, MI $149.00
Dealing With Difficult People 10/31/2019 Topeka, KS $149.00
Dealing With Difficult People 11/1/2019 Ann Arbor, MI $149.00





Keywords For This Course:
Dealing With Difficult People

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