Below are our frequently asked questions and their subsequent answers. Feel free to call us at the phone number listed at the bottom of this page if you have other questions!
- How late can I register for a session?
While pre-registration is encouraged to guarantee a "seat" and access your materials in time, you may register as late as one hour prior to the event.
- What are your payment methods?
Our ordering system allows you to pay by check or credit card. You select to either "Create An Invoice" or pay by credit card when placing your order. We accept Visa, MasterCard, and American Express for credit card payments, and ask that Invoices be paid prior to the date of the event.
- Is there a limit to the number of participants?
We charge per dial-in line, not by number of attendees, so you can have as many people attend as you want, as long as they attend through the same phone! Please contact us if you will have five or more locations attending, as multiple discounts apply.
- Will I receive course materials?
Yes! Handouts and the phone number for accessing events are posted online, and can be accessed by at least 3pm Eastern of the day prior to the event.
- Will the training session be recorded? Will it be available for purchase?
We record all of our training sessions, and charge the same price for either the live or the recorded version. Discounts apply if you desire both the live and recorded version. This option is shown as part of the ordering process and requires no special actions on your part!
- Do I receive continuing education credit for attending your training sessions?
Many of our programs qualify for continuing education credit. Simply look at the "Licensing / Designation / Continuing Education" section of the course description to determine the number and type of credits offered for a specific session.
- What is the order cancellation policy?
You may cancel your order and receive a full refund up to the day of the event. If you cannot attend, we suggest you either have a substitute attend, or switch to the Recorded Version. There are no fees for substitutes or switching versions.
- What if I can't attend, but want to send someone else in my place?
We can make substitutions at any time. Call us at the number listed at the bottom of this page and we will make the changes for you.
- What if I have comments or suggestions about a program?
Comments and suggestions are always welcome! Either call us using the number at the bottom of this page, or via email.