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Course/Product Description
Title:

How To Communicate With Tact And Professionalism

SKU:SE-1279616
Format: Seminar
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Metropolitan Area: Pacific Time Zone
Event Venue: Live Online Seminar
Address: Pacific Time Zone
Contact Phone: 770-410-1219
Starting Date / Time: 12/7/2023  -  9:00 - 4:00pm local time
Other Options: View Other Cities And Dates
Description:

How To Communicate With Tact And Professionalism
The leaders in your organization are the people who share a particular skill: the ability to communicate effectively.

Experts agree that the movers and shakers who climb the corporate ladder fastest are the ones who can relate easily to everyone, present their ideas with conviction and charisma, and emerge from almost every personal interaction on a high note.

Essentially, they've mastered the art of "connecting" with people in ways that almost always yield positive results. They:
  • Realize that diplomacy works far better than brute force
  • Know how to help people "get it" the first time
  • Can empathize, and they know how to get the support they need
  • Don't waste time rehashing instructions or entering into arguments that go nowhere
  • Listen first and act second — not the other way around
Emerge A Far More Powerful Communicator

We'll demonstrate and drive home the essential skills you need to become a more polished, persuasive communicator. You'll gain insights into everything from making a good impression … to motivating people...to intervening in tense situations.

Attend this two-day seminar to improve your communication skills. It is packed with one great idea after another, and you'll leave amazed at your new communication skills — and eager to apply everything you've learned.


AGENDA

Day 1

Becoming an exceptional listener

  • How to grasp what is not being said — but implied
  • The advantages of withholding judgment until the end of a situation
  • Easy-to-use reminders that fix your attention on the speaker
  • How and when to use open-ended, closed-ended, curiosity, and clarifying questions

Tailoring a message to fit your audience

  • How to break up your message into manageable pieces for maximum impact
  • Different strategies for different audiences (staff members, peers, and supervisors)
  • Specific language that prevents mixed messages
  • Why you must anticipate what your audience wants — and know how to provide it

Using nonverbal communication

  • How to complement your message with nonverbal communication
  • Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
  • How to make sure your verbal message is consistent with your nonverbal message

Understanding how your behavior influences others

  • How to fix situations — not people
  • The value of challenging familiar routines and behaviors
  • How to uncover hidden agendas, influence outcomes, and overcome conflicts

Giving and receiving feedback

  • How to evaluate criticism — what to take to heart, what you can safely ignore
  • Ways to handle unjust criticism and rejection
  • The kind of feedback to use for the fastest results

Day 2

Writing for impact and clarity

  • How to enhance your credibility through well-crafted memos, letters, and e-mails
  • The best way to convey rejection and bad news — and still come out looking good
  • Powerful writing techniques that persuade people and affect outcomes

Connecting with different types of people, from boss to spouse

  • How to interact more effectively with your supervisors — especially your immediate boss
  • How to successfully handle a tirade
  • Ways to deal with bullies, liars, and other difficult people

Communicating in a diverse environment

  • A look at diversity in the workplace — how to keep differences in age, gender, race, and culture from hindering communication
  • The key to staying focused on outcomes instead of stylistic differences
  • Tips to help you overcome strong emotional responses to cultural collisions

Boosting your "power of persuasion"

  • The first deadly sin of communication — how to resist the temptation
  • How to get the support you need for your projects and proposals
  • The best way to use stories, case studies, and other anecdotal information
  • Why you should build a "trust account" — and when to draw on it

Framing your message in the positive

  • The best way to frame an unwelcome message
  • How to say "no" without feeling guilty or upsetting the other party
  • The infectious synergy of positive thinking
Licenses / Designations / Educational Credits:CEU

PDU

CPE

HRCI Re-Certification Credits
About The Provider: Founded more than 50 years ago when Fred Pryor pioneered the "one-day seminar," Pryor Learning has become one of the nation's leading corporate training providers, offering in-person and online training to millions of individuals and organizations—from small and mid-sized businesses to governments and nonprofits to Fortune 500s. In addition to our vast library of on-demand content, we offer thousands of in-person and live virtual seminars taught by engaging, expert instructors—all at a lower price than virtually any other provider in the space. Visit our website to learn more.
Price: $299.00
More Info: Contact Us For More Information

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